WHAT WE DO, HOW WE DO IT, AND HOW IT HELPS YOU
By being proactive we anticipate what might happen, plan ahead, do the preparation instead of simply reacting to circumstances. By supporting you to be proactive, it will enable you to build your brand and reputation.
We understand that when liaising with clients or suppliers on your behalf, our behaviours, competencies, reliability and communication skills reflect on your business.
We are an extension to your business and will always act with professionalism.
We are supportive, respectful, trustworthy and sincere. We conduct ourselves with integrity and within professional boundaries.
We will work as if we are part of your business and to assist in it’s success.
03. ABOVE AND BEYOND
As we get to know your business, we will anticipate support needs. We will discuss these needs with yourself.
We have monthly review sessions, and all feedback is acted upon and implemented.
We also go out of our way to deliver high quality support you and your clients. We offer a flexible service to provide support as and when required and in an emergency.
How can we help?
A business is complex; running, building and maintaining the business, and carrying out the main activities e.g. delivering the service or fulfilling the orders. Admin increases as the business grows; supporting your clients; answering emails, raising invoices, scheduling meetings, organising travel and accommodation, social media and marketing. It can be time consuming.
There is not enough to hire an employee, but you don’t want to do it all. That is where hiring a virtual personal assistant can help.
We offer a range of flexible packages to suit your needs, drawing on our expertise in education, Health and Social Care, GDPR and proofreading to name a few.
A Team Of Professionals
All associates have a minimum of 5 years experience, are fully insured and are GDPR compliant.
How does the teams experience works for you?
Regardless of size, every business will have things that need doing—a to-do list to rival no other. There is always something that needs to be done, but by doing that one task, you cannot focus on your clients or growing your business.
We specialise in getting that to-do list completed. Those tasks that you leave until you can’t leave them any longer, or that you don’t have the time to do. With a minimum of 5 years of administration experience, our team can tackle a variety of roles. Happily, that never-ending to-do list. By delegating some of the to-do list, you can focus on what you want to do; work, rest or play.
Michelle has an analytic way of thinking and likes order and processes. By working with us, we will ensure that there are processes in place and that everything behind the scenes will be running smoothly.
A day in the life of a consultant
It’s Monday, and it’s a typical start to the day; checking diary for appointments and then on to check the emails, before getting down to the supporting clients work.
You can almost guarantee that every email results in at least one task additional task on the to-do list, from booking an appointment to dealing with a query. Twenty emails later, and you have a list of 30 tasks to do. This includes
- actions from emails;
- schedule 3 appointments,
- preparation for 2 meetings with clients,
- keep on top of social media comments,
- upload social media posts,
- chase payment for that unpaid invoice.
- hone 2 clients to get in touch,
- create and email 3 proposals
- update CRM
Sometimes it feels like you are constantly on the back-foot and chasing that to-do list. No matter how organised you are, as the business gets busier the behind the scenes stuff increases too. You are Executive Management Team, HR, Finance, Marketing, Quality, IT, and Business Support all in one.
There comes a time, when either:
- it’s taking too long, and therefore you can’t grow your business
- it’s something you don’t enjoy
- it’s not something you can do
- it’s not something you should be doing.
It is when you start to think about hiring someone. Creating that list of task that you can delegate to someone else.
For our clients, their Monday could look like this;
- check diary
- prepare for 2 meetings
- check social media comments
- create proposals
Everything else is taken care of.